Money Transfers
Worldwide

1. Choose the destination country
2. Specify the transfer amount
3. Fill in your personal data and the details of the recipient
4. Provide your card details and confirm the payment

That’s it, the money has been sent! You can now share the unique transfer ID with the recipient by pressing the share button.

You can send up to 1,000 EUR over a 6-month period. To send more:

• verify your identity and upgrade the 6-month limit to 5,000 EUR
• verify your home address and upgrade the 6-month limit to 10,000 EUR. Please keep in mind that you can still send no more than 5,000 EUR per transaction

To verify your identity, use our app to take a picture of your passport or ID card and a selfie. The details provided in your profile must match with those in the document. The verification might take to several days. Once successfully completed, we’ll increase your transfer limit.

Please note that we don’t accept temporary or long-term Residence Permit as a proof of address document.

To verify your home address, use our app to take a photo of your utility bill, credit card statement or bank account statement.

Sending money with KoronaPay app is absolutely free. See for yourself — just enter the transfer amount and the destination country to get the fee estimate.

A debit or credit card linked to an account in EUR will be charged the exact same amount in EUR as indicated in the app. If your payment card currency is different from EUR, your bank’s exchange rate applies to convert the amount to EUR.

Note: the bank that issued your debit or credit card may charge additional fees for initiating the transaction. For more information on potential fees, please contact your bank directly.

Currently you can send money using VISA, Mastercard or Maestro cards issued in one of EU member states, the UK, Norway, Liechtenstein or Iceland.

A debit or credit card linked to an account in EUR will be charged the exact same amount in EUR as indicated in the app.

If your payment card currency is different from EUR, your bank’s exchange rate applies to convert the amount to EUR.

If your destination country is not listed in our app, it means that KoronaPay transfers are not currently available there. Let us know by sending an email to help@koronapay.eu.

You can edit recipient’s details before transfer is received. To do this:

1. Open KoronaPay app, find the transfer you want to modify in your transfer history and press “Edit”.
2. Edit the recipient’s details
3. Enter the number of the debit or credit card that you used in the original transaction. We ask you to do this for security reasons.
4. Enter the code sent to your mobile phone and press “Change transfer”.

Before a transfer is received, you can cancel it at any given moment. To get a refund:

1. Go to your transfer history
2. Choose the transfer you want to get a refund on.
3. Press “Refund transfer” or swipe left
4. Enter the code sent to your mobile phone
5. Press “Refund transfer”

We’ll send the refund to the debit or credit card account used in the original transaction.

You can request another SMS code in 2 minutes. If you still haven’t received the code, please call our Information Centre +357 22 00 90 70

• View your transfer history and the current status of your transfers.
• Edit transfer details as long as the transfer has not been paid out.
• Get a refund if you change your mind.
• Check our physical locations to make sure your recipient can easily pick up the transfer in cash.
• Edit your profile
• Edit app settings (such as app language)

You can check the transfer status in “My transfers” tab in KoronaPay app.

You can pick up your transfers in cash at Zolotaya Korona or KoronaPay partner locations. The list is available on our website and in our app. Make sure you’ve checked the location’s working hours before visiting.

Before the transfer payout, the payout partner may request confirmation of the details provided by the sender. If the recipient’s details are incorrect, the payout may be refused.

Therefore, if there’s a mistake, ask the sender to correct it. The data will be updated immediately.

KoronaPay helps you to send money to your loved ones.

We are present in more than 50 countries across Europe and Asia. Our goal is to help people all over the world to feel closer to each other.

As a legal entity, we are registered in Cyprus and regulated by the Central Bank of Cyprus as an Electronic Money Institution (EMI), license №115.1.3.30.

Please see our Terms & Conditions. For more information contact us at help@koronapay.eu.

Your personal data processing is explained in our Privacy Policy. If you still have questions, please send us an email us to dpo@koronapay.eu.

If you still have questions, please send us an email to help@koronapay.eu or call at +357 22-00-90-70.